EXCHANGES
For online purchases, items with manufacturing defects may be exchanged within 7 (seven) days from the delivery date, in accordance with applicable Brazilian Consumer Protection Law (Law No. 8,078/90).
Exchanges can only be requested through our Customer Service team.
Items purchased through our online store may also be exchanged at any of our physical stores.
Exchanges are provided at no additional cost. We offer a Reverse Logistics service for your convenience.
A shipping authorization code will be provided, allowing you to drop off your package at the nearest post office free of charge.
For further information, please contact our Customer Service team:
WhatsApp: +55 11 97726-2733 Monday to Friday, 10:00 AM to 6:00 PM (BRT)
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RETURNS
To request a return, please submit a formal request by email to [email protected].
For online purchases, returns may be requested within 7 (seven) business days from the delivery date, in accordance with applicable Brazilian Consumer Protection Law (Law No. 8,078/90).
Products must be returned in their original condition and packaging, including the original invoice (or a copy) and the warranty certificate
